Our goal is to provide you with the best maintenance service available
The maintenance manuals include contact information for the maintenance team as well as instructions on how to care for the countertops, appliances, flooring and other items in your apartment. To view your community's maintenance manual, login to your resident services account and the manual will be available to download under "Maintenance Info". If you have any additional questions, please contact the leasing office.
When contacting the leasing office for a service request, be sure to include the following information. You can also submit your service request online.
- Apartment Number
- Detailed description of the work to be completed
- Permission to enter if you will not be home or preferred appointment time
- You have a pet (or two) in your home
48-HOUR MAINTENANCE SERVICE GUARANTEE
Our goal is to make apartment living easy and convenient for you. To standby our commitment, we offer an industry leading 48-hour maintenance service guarantee. Whether you have a problem with plumbing, heating, or other related issue, you can expect the service team to resolve any routine service request within 48-hours (provided that we receive permission to enter and don't need to call in an outside vendor).
A Shea service associate will respond to and complete any routine maintenance service request within 48 hours (2 working days) after it is received. This guarantee applies to routine service requests with permission to enter, received during normal business hours, seven days a week. Requests received after 4 p.m. and on holidays will be considered to have been received the following morning at 9 a.m. For example, if a resident called in a work order at 1:30 p.m. on Monday, we guarantee to have it complete by close of business on Wednesday. If a resident called in a work order at 4:30 p.m. on Monday, we guarantee to have it complete by close of business Thursday.
If we fail to correct your problem within the 48-hours, we will reimburse you one day's free rent for each day that exceeds the Maintenance Service Guarantee period. Residents must notify the management office in writing within 72 hours of the initial request if the work was not completed satisfactorily.
Examples of routine maintenance service requests are: kitchen appliance repair, heating and air conditioning, water heater, door lock and minor plumbing and electrical. Examples of non-routine maintenance service requests are: roofing, floor and wall coverings, structural, paint, utility, repairs requiring non-stock parts/supplies and repairs requiring sub- contractor or supplier involvement.