For the third consecutive year, Shea Apartments has been recognized as one of the top property management companies in the nation for online reputation by J Turner Research! This year, we are proud to have ranked in the top 5 of the Division ORA Power Rankings for DIvision III with an outstanding ORA score of 89.60 — putting Shea Apartments in the #2 spot nationwide.
J Turner Research has just unveiled its seventh annual Division ORA Power Ranking, celebrating the top 25 companies with the best online reputation in Divisions II, III, IV, and V. This ranking is a true testament to the dedication of our teams to achieving reputation excellence, as it's based on the Online Reputation Assessment (ORA) score, a single, comprehensive score from 0-100 that aggregates ratings and reviews from over 150,000 multifamily properties across the country.
Shea's success is a direct reflection of our team's commitment to delivering exceptional living experiences and providing outstanding service to our residents. We believe that a positive online reputation is a direct result of genuine resident satisfaction, and we are incredibly proud that our efforts are consistently validated by those who matter most — our residents.
"Receiving this recognition for the third consecutive year is a tremendous honor and a testament to the hard work and dedication of every single member of the Shea Apartments team," said Josh Harnett, Senior Vice President of Shea Apartments. "Our consistently high ORA score reflects our unwavering commitment to our residents and our focus on creating communities where people love to live."
BEST OF AWARDS
In addition to our Top 5 ORA ranking, Shea Apartments is featured in the Top 5 of all five categories of J Turner Research's 2025 Division Ranking Einstein Best of Awards, recognizing the top performing multifamily companies across Divisions II to V in five critical areas of on-site operations: Customer Service, Communication, Cleanliness, Maintenance, and Security.
To determine these awards, J Turner Research utilizes its categorization tool, Einstein, to rank the companies based on an aggregation of their open-ended feedback left within reviews over the past 12 months. Using their proprietary AI Thought Analysis, all open-ended feedback is skillfully categorized into 22 operational categories specific to the multifamily industry. Having analyzed over 12 million reviews, Einstein provides access into the quality of the company's operations focused on these five key areas.
Shea Apartments is ranked #1 for Maintenance for the second year in a row, and #1 in Communication! These achievements underscore our unwavering commitment to not only responding to resident needs but proactively creating a living environment where our residents feel heard, supported, and taken care of.
WHAT THESE RANKINGS MEAN TO YOU
A top-ranked property management company is important for your apartment search because it serves as a powerful indicator of the quality of living experience you might expect at a Shea Apartments community. These rankings are a data-driven reflection of resident satisfaction and operational excellence. Here’s a breakdown of why a top ranking management company is so important:
- It's a Measure of Resident Satisfaction: Rankings like the J Turner Research ORA Power Rankings are based on real resident feedback. They aggregate ratings and reviews from various online platforms to create a single score, which means the ranking is a direct result of what current and former residents are saying about the company's performance. A high score suggests a high level of satisfaction among residents.
- Proof of Operational Excellence: Top-ranked companies consistently excel in the fundamental aspects of property management. As seen with the Einstein Best of Awards, these companies are recognized for their performance in key areas like:
- Maintenance: A top ranking in maintenance means you can expect service requests to be handled promptly and efficiently, ensuring your home is well-maintained and any issues are resolved quickly.
- Communication: A high score in communication indicates that the management team is transparent, responsive, and easy to reach. They keep residents informed about community news, maintenance schedules, and other important updates.
- Cleanliness and Security: High rankings in these areas demonstrate a commitment to providing a safe, clean, and well-kept environment. This translates to peace of mind for residents.
- Better Resident Experience: A top-ranked company is more likely to be focused on the "resident experience" rather than just a transaction. They understand that happy residents lead to lower turnover and a better community. This often means:
- Proactive Management: Instead of just reacting to problems, a top-tier management company will often take a proactive approach to maintenance and resident relations.
- Professional and Responsive Staff: The staff is more likely to be well-trained and empowered to handle a wide range of resident needs, from move-in to move-out.
- Consistent Quality: The rankings provide an assurance of a certain standard of quality across all the properties managed by that company. This is a reliable indicator that you will receive a consistent, positive experience.
In short, when you choose to live in a top-ranked Shea Apartments community, you're choosing to live somewhere with a management team that has been nationally recognized for its commitment to excellent service, communication, and resident satisfaction. That's Living With Shea!
JOIN THE CONVERSATION
Follow us on Instagram and Facebook to find out more about the exceptional living experience at a Shea Apartments community. #SheaApartments